How do I place an order?
We currently accept Paypal, Visa, Mastercard, American Express, and Discover credit cards. To place an order click on the secure shopping cart and then proceed to the checkout. You will be instructed for the information needed to complete the checkout process.
Is it safe for me to use my credit card when ordering?
Yes, we have a completely secure merchant account system that automatically verifies your credit card information and completes the transaction without anyone seeing your card information.
How will my item be shipped?
All purchases will be shipped either United States Postal Service, Fedex or UPS. You will be provided with a tracking number once the item has shipped.
When will my order ship?
Orders usually ship within 48 hours of completed transactions. Please allow 2-9 business days for processing and delivery. If delivery is delayed for any reason, you will be notified.
What is your return policy?
What is your shipping charges?
We offer Free Shipping for ALL orders shipped to locations in the 48 Continental United States ONLY. Sorry, there are no exceptions. Shipping is available to HI, AK, Canada, and other countries based on individual shipping quotes. Please contact us for a shipping quote if you live outside the 48 Continental United States. We are unable to ship to PO Box, US territories or APO/FPO addresses due to shipping requirements.
Do you offer a warranty?
Most of our products come with a Warranty. Warranties are listed with each individual product. Time frames depend on the manufacturer. All warranties cover manufacturing defects that might possibly occur with an item. Warranties do not cover customer mishaps and normal stress on a product. However, if you have an item that becomes unusable because of a manufacturing defect, we will gladly replace your product for you at no additional cost. Refunds are not available on a defective product that has passed the 7 day return period.
What if I receive my item damaged?
Upon receipt of the merchandise, please inspect it immediately. We must be notified within the first seven days of any problems or damages. A damaged item can be returned (see above return policy) within the first seven days. We will then inspect the item before issuing a refund or replacement. If an item is deemed defective or damaged by the manufacturer, a refund or replacement will be issued. If an item is deemed defective or damaged by the customer, their credit card will be charged for damages before a refund or replacement is issued.
What if my item becomes defective?
If an item becomes defective within the specified warranty period, we will gladly repair or replace your item. If the item is received as defective, we will gladly replace your item or refund your money in accordance with our Return Policy stated above. You must contact us to initiate this process. Customer is responsible for all return freight costs for defective merchandise.
Is my personal information safe?
How do I cancel an order?
If you need to cancel an order, please contact us immediately and we will make every effort to try and stop the order. If your order has already been shipped, we cannot cancel the order.
What if my item is on backorder?
Occasionally we experience a high demand for some of our products and they become out of stock. We may also occasionally experience a delay in fulfilling an order from our suppliers. When this situation occurs, we will notify you immediately and offer options to complete your order.
Why am I being charged sales tax?
We are required by law to charge 5.5% sales tax to orders sold and shipped to destinations in the state of Wisconsin.
