At peacefulsitting.com we offer a 15 day return policy on all items EXCLUDING all Sunjel™ products. (Sunjel™ Return Policy listed below separately) We guarantee 100% satisfaction. If you receive your product and are not completely satisfied with it, simply return it within the first 15 days and we will issue a refund (excluding the cost of returning the package). To initiate the return process, follow the steps below: (Sunjel™ Return Policy listed below separately)
1. Returns cannot be accepted beyond 15 days from the date you receive your product.
2. Products to be returned must be in new, unaltered condition.
3. The item must contain all the original packaging.
4. Products must be repackaged correctly and in resalable condition.
5. Items not found in the above condition are not accepted for return.
7. Items returned without a return authorization number will not be accepted for return.
8. Because we ship from several different manufacturers and suppliers, our Customer Service Department will supply you with the proper address to send your return.
10. Make sure your return authorization number is taped securely on the outside of the return package.
11. Please include your name, address, telephone number, reason for return, and a copy of the packing slip or invoice.
13. Credits or refunds for damaged or used merchandise will not be granted.
14. Damaged or defective items can be returned but photos may be required to be emailed to our customer service department for approval.
15. Customer must inspect product upon receipt for any manufacturer's damage or damage resulted from shipping.
SUNJEL™ RETURN POLICY
Return Authorization Number Required.
All merchandise shipped is considered sold and non-returnable unless authorized via email by a 2 Burn, Inc. Representative. (email customerservice@peacefulsitting.com for instructions) Returns will be accepted only within 7 days after the shipment is delivered. All Returns must be sent freight pre-paid at the senders expense. Authorized non-defective returns will be subject to a 15% restocking fee and original shipping expense will NOT be refunded if applicable. All products must be shipped via UPS only and a tracking number must be provided to 2 Burn, Inc. prior to product arrival. (contact customerservice@peacefulsitting.com for instructions) All returned merchandise must be in original purchased condition. If any of these steps above or below are not followed, penalties will be accessed to your refund.
1. Original Exterior Corrugated Material or $30 Penalty
2. Original Interior Corrugated Material and all components must be Re-bubble wrapped.- Or
$50 Penalty.
3. Unit could not have been burned in. If there is indication of Burning or Sunjel™ is missing from the original order there will be a $150 Penalty. NO EXCEPTIONS.
If UPS damages the product going to the customer, customer must contact the Customer Service Dept. IMMEDIATELY to submit a claim with UPS. If the customer doesn't give us the opportunity to file a claim and have an investigation done of this damage, all penalties and a 15% restocking fee will apply, NO EXCEPTIONS. A UPS claim can take up to 14 business days. Customer MUST wait patiently for UPS to do their job properly in order for appropriate refund to take place.
All Merchandise is guaranteed for 30 days from date of purchase. 2 Burn, Inc. warrants its products to be free from defects for a period of 30 days from the date of purchase. In no way may 2 Burn, Inc. or its distributors be held liable for misuse of the products. This warranty does not cover claims for damage due to abuse, neglect, alteration, or damage due to shipping or packaging. Dented cans are to be expected due to the weight of the product and improper care through UPS. We do not replace or refund the dented cans. Dented cans are still useable and do not impair the performance of the Sunjel™. If you want to ensure ZERO dents, refill bottles will be a great option, or you may add $10 to each case of Sunjel™ and we can do special packaging for you and place extra UPS insurance on the product. Contact Customer Service if this is something you would like to do.
DENTED CANS DUE TO UPS SHIPPING ARE NOT RETURNABLE, REPLACEABLE, OR REFUNDABLE.
TRACKING
Tracking will be emailed to the email address on your purchase order. All tracking begins with 1ZA236V6
If the product ships from any other warehouse, tracking is not available. Tracking from September 20th until the manufacturer's Christmas shut down each year December 22nd, will not be available for each order. There will be periods where you get a tracking and periods when you do not. Tracking being the bonus service we provide cannot be done during peak season when we are focusing on shipping rather than paperwork.
LEAD-TIME
All orders should ship within 2-10 business days of receipt of purchase order for in-stock items. If an item is out of stock an email will be sent. A mult-fireplace order could take 2-3 weeks before shipping.
